Shipping and returns

Shipping Policy

We are committed to offering the highest quality and the best guarantee to our customers for the items offered in our online store.

Depending on the country where the order needs to be delivered, the delivery time may range between 3 and 8 days under normal conditions (if there are no issues with the shipping company or customs) from the time the customer receives the shipping confirmation email.

Refund Policy

We are committed to offering the highest quality and best guarantee to our customers on the items offered in our online store.

EL MIL DEL POAIG and EL VERD DEL POAIG are packaged in handmade white porcelain bottles. Although rare, as they are perfectly packed, if there is any minor leakage or if any part of the porcelain shows a defect or crack, don’t worry. Simply send us a photograph (for our records) to the email elpoaig@elpoaig.com, and we will send you a replacement at no cost. Since this is an artisanal product, such occurrences may happen.

Thank you for your understanding and for trusting our service.